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Office Assistant

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Description
Volunteer Description: Office Volunteers are responsible for greeting and providing information to clients, donors, volunteers and to assist the MDA staff. Duties ● Greet, welcome, and direct visitors ● Maintain a friendly and positive attitude, ensuring that guests are given a quality experience at MDA offices and on the phone. ● Answer office telephone, providing information and/or forwarding calls to appropriate staff ● Receive and process mail and deliver packages as needed ● Assist with administrative tasks Time Commitment: ● Volunteers typically serve pre-scheduled, consistent shifts during the 8 hour work day. ● Shift times vary by office. The appointed volunteer coordinator for the district office will provide more details. ● Substitute positions may be available for those with flexible schedules. Training: ● Online Orientation ● HIPAA Training (annually) ● Technology Use Policy (if applicable) Competencies: ● Professionalism: Work well in a fast-paced environment; treat others with respect and consideration; accept responsibility for own actions. Understand business implications of decisions, align work with strategic goals, complete administrative tasks and develop strategies to achieve organizational goals. ● Flexibility: Able to multitask in a changing work environment. Manage competing demands and unexpected events. Willing to change approach to best fit the situation. ● Dependability: Follows instructions, takes responsibility for own actions; keeps commitments. Qualifications: ● Enjoys meeting new people and interacting with others ● Understands the MDA Mission ● Bilingual (Spanish & English speaking) ● Possesses excellent customer service skills ● Organized and comfortable multi-tasking ● Customer service background ● Completion of criminal background check (annually) ● Availability on a longer term, consistent basis
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Location: Fort Wayne, IN 4607