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  • IMPACTS
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SW 322L Practice I Lab (322L)

Worked with 7 Cups of Tea as an Active Listener.
Successfully completed Listener training (1 hour), 2 Listener Chats (1 hour), and 6 Support Chats (6 hours), amounting to 8 Hours Total. I have attached an image of my 7 Cups of Tea dashboard to show these chats.

What do you like most about this experience?
- I really enjoyed the experience overall. I want to be a counselor/therapist after completing my Masters Degree. This really solidified that career option for me. I was able to help people who needed it the most. I was able to be there for people who needed someone to listen to them. I helped several people talk about and work through feelings of loneliness or depression. I comforted people when they needed someone to comfort them.

What was the most challenging?
- The most challenging thing was that I couldn't provide advice to people who needed it. As an Active Listener, I am just there to listen to people and provide support. I am not allowed to give people advice. I cannot give them solutions. I can only provide support and try to lead them to solutions on their own. That was really challenging for me as I love to help people and provide advice or other perspectives if needed.

What was your key takeaway from this day?
- My key takeaway was that this really solidified my future career option. I also learned that you can't always give advice and that advice is not always wanted. I learned more about Active Listening and how to provide support to those who need support more than advice.

Gave 8.00 hours between 04/01/2020 and 04/13/2020 with The University of Alabama at Birmingham
UAB Hospital's Healing Words

Sat with a patient who was ill and sleeping for most of my visit. I read Robert Frost to him and provided him with some company. He did not have any family, so I felt like I should be with him and provide comfort. He and I talked a little bit when doctors would come into his room, but he slept for most of my visit.

Gave 2.00 hours on 03/11/2020 with SW 322L Practice I Lab (322L), The University of Alabama at Birmingham
UAB Hospital's Healing Words

Went to PCCU to read to patients. A nurse introduced me to several patients who did not want company. She suggested I go to Ms. Joan Watkin's office to be reassigned for the day. When I arrived at her office, she was not there. The receptionist (?) in the office said she wouldn't be back until 2 PM, but would make sure that my hours were verified by Ms. Watkins since I did everything I could to volunteer during my time slot today.

Gave 2.00 hours on 03/04/2020 with SW 322L Practice I Lab (322L), The University of Alabama at Birmingham
UAB Hospital's Healing Words

What do you like most about this experience?
-The thing I like most about this experience is spending time with patients and providing them with any comfort and company that they may need. I enjoy reading to them as well as just talking to them about their lives and families.

What was the most challenging?
-The most challenging thing is seeing patients who are in pain or sick. I know that most of them will be, being in the PCCU, but it's still hard. It's hard to see someone in pain or sick and know that there isn't much that I can do. I like to help people, and being unable to do much to ease their pain is hard for me.

What was your key takeaway from this day?
-My key takeaway from the days I've worked in the PCCU is that even though people are sick or hurting, they just want someone to be with them, to care about them. I know that that's a basic human feeling, to want to be cared for. Being in a hospital is no fun for anyone, but being able to provide company and compassion to patients is important, and it's something they need.


Today, I read to an older woman who had been given her daily medicine. She was sleeping most of the time, but every now and again she'd wake up, ask what I was reading, and go back to sleep. When I asked if she wanted me to leave so she could rest, she said that she wanted me to stay and that she liked my voice. I read to her the whole time I was there, and I got her another blanket when she got cold.

Gave 2.00 hours on 02/26/2020 with SW 322L Practice I Lab (322L), The University of Alabama at Birmingham
UAB Hospital's Healing Words

Talked with a patient about Robert Frost’s “The Road Less Traveled” poem and how it relates to life. Had a philosophical conversation about the ups and downs of life.

Talked to another patient about his favorite color, childhood memories, favorite things to do, childhood pets, etc. Provided him with company and someone to talk to.

Gave 2.00 hours on 02/14/2020 with SW 322L Practice I Lab (322L), The University of Alabama at Birmingham
UAB Hospital's Healing Words

I read Robert Frost's poetry to a patient. We talked about the poetry and he listened to me read. I sat by his side quietly when he wanted to take a nap, just to provide him with some company, and he seemed to be grateful for that.

Gave 2.00 hours on 02/12/2020 with SW 322L Practice I Lab (322L), The University of Alabama at Birmingham
GivePulse profile picture of Joan Watkins Joan Watkins  4 months ago
Very nice, thank you for your still presence.
UAB Hospital's Healing Words

This Impact is private

This Impact is private

This Impact is private